About Us

Last Updated: October 14, 2026

Welcome to Novafae

Novafae is a brand focused on thoughtful design solutions, crafting fresh iterations of intimates, loungewear and shapewear. We aim to elevate industry standards by creating versatile fits that suit a wide range of body types. Featuring engineered shapewear that flatters natural curves and stretch underwear adaptable to diverse figures, we continuously refine classic silhouettes and explore forward-thinking design for the apparel space.

We aim to provide customers with practical and versatile products for everyday use. Our Clothing selection includes different styles for various occasions, preferences, and daily needs.

Our Approach

Novafae was created with a simple goal: to provide a clear and convenient online shopping experience for customers looking for everyday Clothing and related products.

We organize our online collections and provide customers with clear product information, straightforward shopping policies, and customer support throughout the purchasing process.

Who We Are

Novafae is operated as an independent online retail store. We are not a marketplace, and we do not present ourselves as a designer or manufacturer unless such information is specifically stated on the applicable product page.

Our focus is on providing accurate product information, transparent store policies, and a convenient shopping experience for our customers.

What We Offer

Our collection centers on versatile, body-friendly intimates, loungewear and shapewear designed to fit a wide variety of figures.

Product availability and selection may vary over time as our online collection is updated.

Our Commitment

At Novafae, we value clear communication, accurate product presentation, and responsive customer support.

Providing Accurate Product Information

We aim to keep product descriptions, images, pricing, availability, sizing information, and other product details as accurate and up to date as reasonably possible.

Clear Shopping Policies

Customers can review our shipping, return and refund, payment, privacy, and terms policies before placing an order. These policies provide important information about purchasing from Novafae.

Customer Support

Our customer support is available to assist with questions about products, orders, shipping, returns, and other store-related matters.

How We Process Orders

Orders placed through our website are reviewed and processed after successful payment authorization and in accordance with our published store policies.

Once an order is shipped, customers will receive a shipping confirmation email with tracking information when available.

Business Information

Store Name
Novafae

Website
www.novafae.com

Business Type
Independent online retail store

Primary Category
Underwear, loungewear, shapewear, & more

Business Address
6 Beechnut Close, Solihull, WLS B91 2NT, United Kingdom

Customer Support Email
hello@novafae.com

Customer Support Phone
+44 752-334-4566

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM

We aim to respond to customer inquiries as soon as reasonably possible during our customer support hours.

Contact Us

For questions about products, orders, shipping, returns, or general store support, please contact us using the information below.

Email
hello@novafae.com

Phone
+44 752-334-4566

Website
www.novafae.com

Thank you for visiting Novafae. We appreciate the opportunity to serve customers through our online store and provide Clothing options with clear information and support.